Your privacy is not merely a legal obligation for klwi — it is a responsibility we take seriously every day. This document clearly explains what we collect, why we collect it, and how it is protected.
Document Information
All data transmitted between your device and klwi servers is protected by industry-standard SSL encryption. Your information cannot be intercepted in transit.
Klwi does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. Your data belongs to you.
Only specifically authorised klwi staff may access user data, and only for legitimate operational purposes. All access is logged and monitored.
Financial information such as bank card numbers and account details is stored in masked (tokenized) form. We do not store full card numbers in our systems.
You have the right to request correction of inaccurate data or deletion of your account at any time. Requests are processed within 7 business days.
You have full control over the types of communications you wish to receive from klwi. Unsubscribe from any notification channel at any time through your account settings.
This Privacy Policy explains how klwi ("we", "the klwi platform") collects, uses, stores and protects your personal data when you use the website, mobile app and all services provided by klwi.
We understand that entrusting your personal information to any online platform requires strong confidence. That is why we developed this policy — not merely to meet legal requirements, but to give you a clear and honest picture of how we handle your data.
By registering an account on klwi or using any of our services, you agree to the collection and use of personal data as described in this document. If you do not agree with any part of this policy, please discontinue use of our services.
Klwi collects various types of personal data depending on how you use our platform. Below is a brief overview of the types of data we collect and their purposes:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, MyKad number | KYC Verification |
| Contact Data | Phone number, email address | Account Communications |
| Financial Data | Bank name, account number (masked) | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser | Platform Security |
| Usage Data | Games played, session duration | Service Improvements |
| Communication Data | Customer support records | Issue Resolution |
Klwi does not collect data that is not required for our operations, including religious information, ethnicity, political views, or users' biometric data. We only collect what is strictly necessary.
Personal data collected by klwi is used solely for legitimate purposes related to the operation of our platform. The following are the primary purposes for which data is used:
Klwi takes great care in managing the sharing of user data. We do not sell or disclose your personal data to third parties except in limited circumstances and with valid justification.
Klwi never sharing user data with advertisers, marketing companies, data brokers, or any party that has no legitimate operational need to access it.
Klwi continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we implement encompass multiple layers of protection.
Beyond technology, klwi also enforces strict organisational controls — including role-based access control policies, mandatory security training for all staff, and tested incident response procedures. All access to user data is logged and auditable.
While we take all reasonable precautions, no system can be guaranteed one hundred percent secure. We encourage users to play their part in protecting their accounts by using strong passwords and enabling 2FA.
Klwi uses cookies and similar tracking technologies to ensure the platform functions properly and to understand how users interact with our services.
You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the klwi platform.
As a klwi user, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of the following rights:
In situations where data needs to be processed or stored outside Malaysia — for example when using cloud computing services — klwi ensures such transfers comply with data protection standards equivalent to or exceeding those applicable in Malaysia.
All third-party service providers we engage are subject to strict data protection agreements and must demonstrate that they have adequate safeguards in place before any user data can be accessed by them.
The klwi platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on the klwi platform are encouraged to contact our support team immediately.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the klwi privacy team is here to help.
You can reach us through:
For data rights requests such as correction, deletion, or data export, please include your account username and the type of request in your message. We will process your request within 7 business days.
We believe users should have full control over their personal data. Here are the rights you hold and how to exercise them.
You may request a copy of all personal data we hold about you at any time through klwi customer support.
If any information we hold is inaccurate or out of date, you have the right to request prompt correction.
You may request deletion of your account and personal data, subject to minimum legal retention requirements.
Request an export of your data in a machine-readable format to keep or reuse on other platforms.
You have the right to object to the use of your data for specific purposes, such as marketing communications, at any time.
In certain circumstances, you may request that we limit how we process your data while an investigation or review is underway.
Your trust is the foundation of klwi's business. Register today and experience a platform that puts your security and privacy first, without compromise.
This platform is for users aged 18 and above only. Please play responsibly.